Bufete Solano

Overview

Bufete Solano is a law firm. The project pairs a public website with an AI chatbot that answers prospective-client questions and routes inquiries, plus a shared board where clients track their matters and staff manage the caseload behind them.

Highlights

• Marketing website presenting the firm's practice areas and team
• AI chatbot, powered by the Claude API, that handles first-contact questions and triage
• Client-facing board for tracking case status and messages
• Staff-facing board for managing inquiries, clients, and follow-up
• Bilingual content and conversation (English and Spanish)

Approach

The chatbot is the CX front door: it answers common questions, captures intent, and hands structured inquiries to staff instead of dropping them into an inbox. Behind it, customers and staff share a board over the same records — clients see the status of their matters, staff see the queue and act on it. The chatbot runs on the Claude API, chosen for reliable Spanish-language conversation and instruction-following.